Financial Counsellors Association of WA: Welcome to FCAWA

Welcome to FCAWA

Financial Counselling Hotline – 1800 007 007

Financial Counsellors offer a free service to provide information about possible ways of dealing with financial problems. Your privacy is always respected.

What is a Financial Counsellor:
Federal or State Government funding agreements supports Financial Counsellors throughout Western Australia to provide free and confidential financial counselling services to low income members of the community experiencing financial hardship.

Financial Counsellors provide information, options and support for individuals, families and consumer groups to explore, develop and implement strategies to overcome their financial situation.

Financial Counsellors can assist with queries and information relating to the following areas:

Advocate: [more info]
If you are overwhelmed by your financial situation and have trouble in being able to effectively communicate to creditors a financial counsellor can inform and uphold your rights on your behalf to private and government organisations.

Negotiations: [more info]
If you are having financial problems with creditors in maintaining repayments or arranging repayments on loans, mortgages, credit cards or other creditor, accounts a financial counsellor can assist in negotiating with your creditors to reach amicable repayment agreement that is sustainable.

Debt Recovery: [more info]
Have you received a letter of demand, summons, warrant of execution or judgement summons? Financial Counsellors can explain the debt recovery process and assist with exploring appropriate course of action or options.

Bills: [more info]
The financial counsellor can explore options with you and explain what to do if you are unable to pay.

Community Education: [more info]
Financial Counsellors are available to provide education to community groups, schools, TAFE and Universities on financial issues.

Budgeting: [more info]
Are you experiencing difficulties making ends meet? Financial Counsellors can assist you through developing sustainable budgeting plans and gain financial management skills to allow you to take control of your financial situation.

Housing: [more info]
Is your bank or landlord giving you grief with your housing arrangements? Financial Counsellors can assist you with information in relation to home mortgages and explain your rights and responsibilities with Homeswest and private residential tenancy issues.

Appeals: [more info]
Financial Counsellors can assist and support you with appealing decisions that you may not agree with in relation to Homeswest or Centrelink.

Bankruptcy: [more info]
Financial Counsellors can assist in exploring options and give information on bankruptcy or alternatives such as debt agreements.

Complaints: [more info]
If you believe that you have been discriminated against because of your age, sex, race, pregnancy, marital status, impairment, religious or political conviction Financial Counsellors can assist and support you to lodge a complaint to the appropriate authorities.

Referral: [more info]
If you require a service that a Financial Counsellor is unable to provide, referral can be made to an appropriate service.

The Financial Counsellors Association of Western Australia (Inc.) FCAWA has been established and incorporated since 1985 as the peak body for Financial Counsellors. The purpose and function of the FCAWA is to be the collective voice and forum for Financial Counsellors to be able to express their views on systemic consumer related issues, which affect the community. The FCAWA has ongoing input into government and non-government policies and practices. Also as the peak body, the FCAWA represents its members and consumers through various committees and lobbies for change through submissions and membership on industry action groups.

The FCAWA has approximately 136 members throughout Western Australia as well as several interstate members.

DISCLAIMER - The material in these web pages are provided for the purpose of general interest only. The Association and its contractors, employees and other associated persons are not providing legal, accounting, professional or other advice or services, and expressly disclaim all liability to any person in regard to anything done or omitted to be done by such person in reliance upon any part of this material.

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