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Financial Counsellors are trained, experienced professionals having the skills and knowledge within the boundaries of financial and consumer issues.
Occasionally it may be required to refer or request support from another service to assist with the clients particular needs.
For example - a person may be experiencing personal relationship problems then a referral to counselling would be appropriate in this case.
Another instance could be through financial counselling the client divulges that they have a gambling problem or drug issues that are hindering their financial recovery. A referral to appropriate support services would be undertaken to assist the client further.
If you require a service that a Financial Counsellor is unable to provide, referral can be made to an appropriate service.
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