About Us

Financial Counsellors’ Association of Western Australia (Inc)

FCAWA has been established and incorporated since 1985 as the peak body for Financial Counsellors in Western Australia.

The purpose and function of  FCAWA is to be the collective voice and forum for financial counsellors to express their views on systemic consumer related issues, which affect the community. FCAWA has ongoing input into government and non-government policies and practices. Also as the peak body, FCAWA represents its members and consumers through various committees and lobbies for change through submissions and membership on industry action groups.

FCAWA has 135 members throughout Western Australia.

Executive Committee 2016 – 2017

Constitution of Financial Counsellors’ Association of WA Inc.

2017 Annual Report

Payment and Refund Policy 2016

Legal Retainer Services

Financial Counsellors’ Association of Western Australia provides legal support and casework advice to financial counsellors through a contracted solicitor.


Find a Financial Counsellor

Enter your suburb or location in the search menu to the right, or simply browse below to find your nearest financial counsellor.

About financial counselling?

Federal or State Government funding agreements support Financial Counsellors throughout Western Australia to provide free, independent and confidential financial counselling services to members of the community experiencing financial hardship. Financial Counsellors provide information, options and support for individuals, families and consumer groups to explore, develop and implement strategies to overcome their financial situation. Financial Counsellors can assist with queries and information relating to the following areas:

  • rules and laws relating to bills and debts
  • working out payments with creditors
  • any other assistance which may be available
  • what you can do if you can’t pay bills, fines or debts
  • consumer problems
  • preparing a statement of position or a budget
  • bankruptcy and alternatives
  • other organisations which may be able to help

Further information about financial counsellors.

Become a Financial Counsellor

Qualifications for Financial Counsellors:
Diploma of Financial Counselling

This qualification applies to financial counselling, which is a specialist service assisting people faced with debt and other financial issues.  It requires specialist knowledge, paralegal skills and competencies especially in regard to credit and debt issues affecting clients and their rights and obligations.

Financial Counsellors work mainly with socially disadvantaged and marginalised families and individuals.  Through their casework knowledge they seek to bring about social and systemic change through a community development philosophy.

Workers at this level are required to have an understanding of Indigenous culture and history and to work with local communities in the provision of services.

Occupational names may include:

  • Senior Financial Counsellor
  • Financial Counsellor
  • Rural Financial Counsellor

NOTE: This qualification is NOT related to the work performed by financial planners or financial advisors whose role is to provide clients with strategies to address their investment options. This qualification does NOT refer to therapeutic counselling. Psychological issues, which affect individuals, families and groups such as gambling, substance abuse, child abuse, and mental or physical health problems require referral to a professionally qualified practitioner. However, a recognition of, and an ability to work within, a counselling framework on the way in which other issues may interact with personal financial issues is highly relevant to financial counselling practice.

The Diploma of Financial Counselling

Overview of the Qualification
The entry-level qualification to become a financial counsellor is the nationally-accredited Diploma of Financial Counselling (CHC51115). This consists of 17 units covering a variety of subjects including specialist financial counselling knowledge, skills in counselling, mental health, advocacy and community development. You can find more detail about the units offered in the diploma here.
To make sure that you are well equipped for your role, the qualification also includes a mandatory 220 hours of work placement. Placement is a structured approach to learning, where you will be “placed” in a financial counselling agency so that you can get some hands on experience by observing how financial counsellors operate.

How long does it take?
It usually takes people between 12 and 24 months to complete the Diploma of Financial Counselling.

How do I apply?
You will need to enrol with a Registered Training Organisation (RTO).  The table below has a list of the RTOs providing the Diploma and links to further information about them. Please contact each institution directly for more information. 

Training Provider

Contact Details


Australian Institute of Professional Counsellers 

Sandra Poletto 
Phone: (07) 3112 2000
Fax: (07) 3257 7195
Email: sandra@aipc.net.au


Australian Institute of Social Relations 

Ian Henderson
Phone: (08) 8245 8100
Fax: (08) 8346 7333
Email: reto@rasa.org.ay


ICAN Learn 

Bernadette Pasco
Phone: 0488 229 133
Email: bernadette.pasco@icanlearn.edu.au



Jo Wallwork 
Phone: (03) 9925 4230 
Email: mary-josephine.wallwork@rmit.edu.au


TAFE NSW Western Institute

Sharna Dean
Phone: (02) 6391 5644
Email: Sharna.Dean1@tafensw.edu.au



Christine Heusler
Phone: (08) 8391 7391
Email: Christine.Heusler@tafesa.edu.au



The Salvation Army Booth College  

Contact: Kat Georgiadis
Phone: (02) 9502 5008
Email: katerina.georgiadis@aue.salvationarmy.org



See also

Fact Sheet 2 – Do I Need a Licence to be a Financial Counsellor

DISCLAIMER – The material in these web pages are provided for the purpose of general interest only. The Association and its contractors, employees and other associated persons are not providing legal, accounting, professional or other advice or services, and expressly disclaim all liability to any person in regard to anything done or omitted to be done by such person in reliance upon any part of this material.

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